Author: Matthew Rogers
Last Updated: December 2020
Why our reviews are worth reading
As a web agency, we use/test a LOT of hosting providers to scale both our clients and our many many side-projects (we like to experiment).
Having done this for quite a few years now, we've used, analysed, and reviewed a lot of web hosts... these are our findings.
A few of the better-known brands we've been featured on
One.com: A quick summary for people with no time (pretty much all of us)
Sadly, in a nutshell, we don’t recommend One.com, for a few reasons with the main ones being uptime and support. Let’s run through a few problems we found.
No uptime guarantee: Yup, you read that right, they don’t have any guarantees that your website will be up, or for how long… with every other hosting provider trying to achieve 99.9% uptime, one.com says nope, we won’t guarantee anything, not a great start!
Features: While there a few features we always like to see in our hosting providers, I think backups would be one of the most important ones, definitely if there’s no uptime or performance guarantee… well, the starter package doesn’t include backups, big no-no in our book.
Support: There are quite a few complaints about their support attitude floating around, way too many to ignore. It seems like support staff can use the no uptime (or performance) guarantee thing as an excuse for all sorts of issues…
So what we’re really saying is… there are better alternatives out there. Have a look at our web hosting comparisons where we researched and analysed the top web hosts for different countries (both from a quality and cost perspective).
One.com Hosting Review
The company was founded by Jacob Jensen way back in 2002 in Denmark. To date, it has about 1.5 million customers spanning 149 countries. They also have over 270 employees. One.com has registered companies in Denmark, Philippines, India, and Dubai allowing it to be competitive in the market (including the UK web hosting market it seems).
The company provides various products and services including Hosting, Website Builder, Emails, Domain Registration, and Office 365, among others. They have won many awards such as being the Netzsieger’s Editor’s Choice among web hosting providers. PC Magazine Netherlands & Belgium also awarded One.com as the Editor’s Choice for the best web host (could be they used to be great)… but we really can’t see them as one of the top UK web hosts.
One.com has support teams, developers, and engineers located in India, Dubai, and Denmark. Support is offered in various languages including Danish, Dutch, German, Norwegian, French, Swedish, and English. Every month, the support team answers over 100,000 inquiries.
One.com provides four types of hosting packages. These plans are named Hosting Starter, Professional, Professional Plus, and Business. The said plans can be seen below:
The cheapest plan is called the Hosting Starter package. It costs USD 2.45 per month and you can only opt for an annual mode of payment. Thus, you have to shell out a total of USD 29.4. The setup fee costs USD 13.80. Plus, you STILL have to pay the value-added tax (VAT) upon checking out.
According to One.com, the Hosting Starter package is perfect for basic websites, blogs, and email hosting. It gives you a storage space of 25GB which is pretty much enough if you’re starting a basic website. You can only have one website per hosting account. Thus, if you’re only having a single website per hosting account, 25GB worth of disk space “might be” enough for your storage needs.
The storage used are solid-state drives (SSDs). Because of its unique processes, SSDs work faster than traditional drives. This means, your website loading speeds will be faster compared to others who employ traditional drives as their means of storage.
You are given unlimited bandwidth meaning you can accommodate an unlimited amount of traffic. You don’t have to pay extra for an unusually large amount of website viewers. Plus, you are given unlimited email accounts. Again, you don’t have to shell out more money for additional mailboxes. You can assign email accounts to different persons in charge of different departments of your website (or business).
The Hosting Starter package, along with other packages, comes with a Free SSL Certificate. The SSL Certificate allows you to encrypt sensitive information so it cannot be seen while it is passed from server to server until it reaches its destination. This is useful if your website handles important information such as credit card numbers.
In addition, the SSL Certificate allows you to convert your site from HTTP to HTTPS. The latter is favoured by Google over the former in search engine rankings. Thus, having an SSL certificate is like hitting two bird with one stone–you get to protect sensitive information while enhancing your rankings in search engine results pages.
You are given a user-friendly control panel that allows you to easily manage your web hosting package. This intuitive control panel gives you the ability to access DNS, file, and email modules. You can also use it to activate add-ons such as SiteLock and MarketGoo.
One.com provides you various options to get support. These options are included below:
- One.com System Status Page,
- Self-Help Knowledge Base,
- Online Live Chat Support,
- Telephone Support, and
- Email Support.
The System Status page shows the general availability of systems in Europe and America. It states if these systems are operational or not. In addition, One.com’s partners such as Rushfiles, Sitelock, and MarketGoo are included in this page with status reports as well. Scheduled maintenance reports can be seen in the System Status page with past incidents included too inform their customers of important past events that has occured with their operations.
The Self-Help Knowledge Base, or Help Center as the company calls it, is pretty much obvious. It contains guides on how to set up and manage the packages you avail. Email support, telephone, and online live chat, are available 24/7 to cater to the growing support needs of their customer base.
When it comes to customer reviews, One.com garnered mixed sentiments. Some customer reviews stated that their customer support system was quick to respond to questions. They actually experienced great customer support service from the company.
However, other reviews stated that One.com has a poor support team unable to answer simple and complicated questions. Although, it was quick to get hold of a representative, most of them didn’t solve the customer’s problems. In the end, most customers had to move from One.com to another web hosting provider.
When it comes to signing up with One.com, there are some advantages. These are included below:
With the Hosting Starter package, you get to have unlimited bandwidth. This means you can accommodate an unlimited amount of traffic. You will not be charged for a more-than-usual amount of website viewers.
Unlimited Email Accounts
Even the cheapest package comes with unlimited email accounts. You don’t have to shell out more money just to get another email hosting service. Every person associated with your website (or business) who needs an email address will have his/ her own account.
Free SSL Certificate
The SSL Certificate is given to you for free. This allows you to encrypt sensitive information as it is passed along various servers to its final destination. This also means you get one step ahead of the competition in terms of search engine rankings. As you might or might not know, search engines like Google favours secure websites (HTTPS) over non-secure ones (HTTP).
There are various disadvantages when it comes to signing up with One.com. Below are some of them:
No Uptime Guarantee
Performance of your website is not guaranteed. Most hosting providers state a 99.95% to 99.99% uptime guarantee. Some even give a 100% guarantee. However, with One.com, this uptime guarantee is not available.
Customers have complained about their site going down. However, the company support representatives stated that performance and uptime was not guaranteed in their packages so they can’t do anything about the site going down.
Wow! That’s a serious concern if you have a website that has to be online all the time to garner a lot of clients and sales. You wouldn’t want your website to crash. And if it actually did, you would want a support team to be by your side. Clearly, One.com is lacking in web hosting performance and reliability.
The Hosting Starter Plan only gives you 25GB worth of disk space. This might not be enough if you want a website filled with high-quality images and videos. Some hosting companies provide unlimited disk space and clearly One.com is on the losing end on this one.
Mixed Reviews On Customer Support
Some reviews were positive. Although some were negative. As stated before, negative reviews even stated that their customer support representatives reiterated that there was no guarantee on uptime and performance. This indicates that they don’t care or can’t do anything if performance of websites go down.
A good customer support service is one of the key factors in selecting a web hosting provider. One.com has mixed reviews and you can’t bet on something that won’t be consistent. Would you want an inconsistent website that goes up and down at random times? Of course, not.
No Backup & Restore Features
The cheapest plan has no backup and restore features. If anything goes wrong with your website and you can’t fix it, you don’t have a backup you can use to restore your website to a point in time when it was working. Whew. That’s too bad. You would start from scratch in case something goes wrong. And you wouldn’t want that.
One.com is definitely one hosting company to avoid. They do not have uptime or performance guarantees and they have mixed customer support sentiments. Those are key features you need in a web hosting company and clearly One.com is lacking them.
A big fat nope from us, instead have a look at our country-specific web hosting comparisons.