The Review: Intro & Short History of Netregistry
Netregistry began as a small business itself in 1997, and soon grew to be a popular Aussie web hosting choice for smaller Australian businesses for their website and domain needs.
As it currently stands, Netregistry has helped over 500,000 Australian businesses. They pride themselves on “understanding the small business”, as they started as a small business themselves.
For all the proud Aussies, Netregistry is happily Australian owned and Australian run. In 2018, the Arq Group acquired Netregistry and considers itself to be “by Australians, for Australians”. The Arq Group has offices in most of the major cities in Australia, such as Melbourne, Brisbane, and Sydney.
From $9.95 to $29.95, Netregistry has 3 cPanel hosting plans.
Pros of Netregistry
- As stated above, Netregistry is owned and operated by Australians, for Australians. It operates solely out of Australia and has helped over half a million small businesses and start-ups gain a significant online presence.
- They offer help beyond just domains and website creation. They also offer help with online marketing, strategies, search engine optimization, and more to help you keep your website in top shape and boost your traffic and sales.
- They have an easy to navigate control panel and interface, meaning most people can easily use their platform with only minor assistance needed once the domain and website are established.
- They offer a 24/7 customer service line for help with any website issues that may arise. You can contact them by phone or via email, whatever is most convenient for you.
Cons of Netregistry
- Customers have frequently complained about a lot of misunderstandings and confusion on the part of the customer service people from Netregistry. Even long-time customers have mentioned having issues either receiving answers or receiving helpful tips, in their experience.
- According to some customers, recently there seems to have been issues with over-charging or double charging from Netregistry, and many people have decided to switch to other domain providers because of these problems.
- The average uptime of Netregistry websites is around 97.7%, which is considered mediocre or “average” in the world of web hosting, where anything “good” is over 98%.
- Some hosting and web design platforms offer a free domain with their plans, particularly in the case of new businesses using a “starter” plan, but that is not the case with Netregistry. Domains are separate from the starter package, which is admittedly still a good deal in and of itself.
- Some past clients have called Netregistry “unethical” and complained about unauthorized credit card charges, although there does not seem to be evidence of fraudulent charges.
- For anyone outside of Australia, Netregistry seems to run quite slowly and customer service representatives take a bit longer to respond to questions. This is definitely a hosting site for Australians more than anyone else.
- Past clients have, on occasion, had trouble backing up their websites, and have lost data that was never backed up to the cloud.
Netregistry boasts 24/7 customer service lines, with supposedly reliable employees to help assist you with any potential website or domain issues you might encounter.
They offer a multitude of services pertaining to websites, domains, marketing, SEO, and more. Depending on what you require, they have a range of plans from their Starter plan, which does not include a domain (it must be purchased separately), and continuing up to higher business plans with the potential for multiple domains and more. They are truly focused on business domains and websites, so the majority of their plans are catered towards the needs of businesses big and small.
Netregistry offers SEO, or search engine optimization, to help boost your website traffic and get you higher rankings on search engine results (how well it works is another question though). They also offer assistance with Google and Facebook ads.
As it stands now, looking at the bad reputation and overpriced plans, I’d avoid them and look for other better web hosts, like our favourite one, SiteGround.