9.1 Reviewer
Pros
  • Awesome Support
  • FREE 1-click SSL installation
  • Officially recommended by WordPress
Cons
  • Bit tricky for resellers
Summary
SiteGround is definitely the best host for general use. Officially recommended by WordPress, their performance/cost balance is second to none, combine that with their 24/7 support, 30-day money back guarantee, and free SSL... It's a no-brainer. They have 3 hosting plans, their most affordable plan starts at only $3.95/mo (60% off the usual price)!
Ease of Use
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The SiteGround Review

When it comes to hosting your website and allowing it to be public for the World Wide Web, you are faced with a number of different and important choices. With everything from the design and layout of your website to what type of hosting server you want to use, a million small choices all culminate to become a website you can be proud of at the end of the day.

It’s easy to know why choosing the right hosting provider would be an important aspect of making sure your website runs smoothly and does what it is supposed to do. Even the most well-designed and stunning website would be unbearable to visit if the hosting provider is causing the website to lag and show a bad performance.

As you can see, choosing the right hosting provider for you is an important choice that will impact your website for however long you choose to utilize their services. One of many popular web hosting options is SiteGround.

Many people choose to employ SiteGround’s services to get their website up and running. With an excellent uptime guarantee, round the clock technical support, and even a glowing recommendation from WordPress, it’s understandable why so many people are turning to SiteGround and trusting the provider to give them everything they need to get their website live.

Of course, there is no one-size-fits all option when it comes to the right web hosting service, so what is the dream provider for someone else could end up being your worst nightmare—and vice versa. So how can you know if SiteGround is right for you? Read on for an in-depth review of SiteGround to determine whether they have what you are looking for in a provider.

Who is SiteGround?

SiteGround is a provider that brings its clients a hosting space to get their website live and running on the web. Having been around since 2004, this Bulgarian web hosting company has employees in 13 different countries across the globe and localized websites for customers in the UK, Europe, Spain, the US, and beyond.

As a leading innovator in the industry, SiteGround offers everything from custom software that will bring them precisely what they’re looking for in a hosting provider, and a team that providers unquestionably knowledgeable customer support.

Like any hosting provider, however, while they offer a great and varied range of services, everyone is looking for something slightly different. Let’s delve into a more in-depth look at what SiteGround can offer for their clients to determine if their service can offer what you have been looking for.

Pros

We can say over and over that SiteGround is a quality company to trust with all your web hosting needs, but it likely will mean little to you without having some concrete reasons we believe in SiteGround as a good place to host your website.

  • Variety of Hosting Solutions: With everything from shared hosting to WordPress hosting, to cloud hosting, to dedicated hosting, SiteGround has something for nearly any type of website or project, regardless of their scope or size. Of course, shared hosting or WordPress hosting are ideal for some projects, but they don’t offer enough resources or space for larger companies or projects that are more ambitious. In such cases, users may opt to use cloud hosting or dedicated hosting instead—and fortunately, regardless of what a user is in search of, they don’t need to stray too far from SiteGround.
  • Unbeatable Customer Service: If you’re new to web hosting or having your own website, then you will definitely find having 24/7 customer service to be an invaluable resource to cash in on. Even if you’re a veteran website owner and have overseen the operations of your own website for many years, having access to knowledgeable, friendly, and helpful customer service representatives round the clock has never hurt anybody. If you are to have a problem arise at any time about your website, their technical support can help you through anything from the smallest hiccup to the biggest major meltdown.
  • Daily Backups In-House: There’s nothing like losing a huge amount of data that you had stored on your website with no backup available. Such an event can be frustrating enough to make you want to pull your hair out, but SiteGround helps make such unfortunate realities a thing of the past. Offering users daily backups of their website you never need to worry about losing precious and valuable data ever again.
  • Excellent Uptime: The uptime of a website has a lot to do with how user-friendly and accessible a site is. After all, what use is the most well-designed and carefully executed website in the world if it’s constantly down, making it impossible for users to access it. With SiteGround, you can rely on their uptime guarantee that’s very nearly a whopping 100%. In all reality, you will likely never experience problems as a result of your website being down if you do choose to use SiteGround as your web hosting provider.
  • Heightened User Experience: Simply put, when you are using SiteGround, you know that you are putting your trust in a provider that will go the extra mile to ensure your experience is a good one. The company emphasizes a commitment to quality in everything that they do, and provide unique and custom solutions to their clients. When it comes to development, the company is in a constant pursuit of ways to improve their users’ experience—and it shows.

Features

Of course, what any hosting provider truly boils down to is the features it is capable of providing its users with. If it can’t provide you with the resources and services that you need, then the best customer service in the world and the most well-performing hosting service is virtually useless. The following are some of our favorite things about SiteGround that help to set it apart from the competition and other web hosting providers on the market. Consider what you are looking for in a web hosting provider and take a closer look to see if you might be able to find it with SiteGround!

Free Live Setup Assistance and Site Transfer

With SiteGround, it’s simple to get your website launched in no time at all without the need to shell out the big bucks. The service comes with plenty of freebies to get you going, such as free WordPress setup completed by in-house experts employed by SiteGround itself, and free auto-migration.

In addition, all SiteGround plans include Cloudflare’s CDN, as any changes you make to your site are preserved through Site Ground’s daily backups. And despite this, if anything is to go wrong, you can rely on 24/7 customer service and a 99.9% uptime guarantee to reassure you that any problems you run into can be handled effectively and in a timely manner. Between that and the free tutorials and articles made available by SiteGround’s tech team you will never be without the web intel you need to keep things running smoothly.

Customized Customer Support

At SiteGround, the ticketing system they used was built in-house, and is used to assign necessary tasks to members of the tech support team in an appropriate manner based on their qualifications, experience, and ability. This custom solution employs an algorithm to select the appropriate tech support agent for you and the issue that you are having based on their expertise and level of skill.

Not only that, but the chat system used to communicate with the support team was also built by them. This gives customers the opportunity to select team members they’ve chatted with in the past and give them a rating based on their experience.

Downtime Prevention and SuperCacher

SiteGround refers to their highly advanced website optimization caching system as the “SuperCacher,” and it has been designed to improve the performance and speed of websites to an incredible degree. The SuperCacher includes options for dynamic or static caching, and also offers a HHVM and Memcached option.

The reason this is such a significant feature is because other hosts may take up to 20 minutes to detect a server issue, and an additional 20 minutes to resolve it. With SiteGround, however, this unique downtime prevention software is able to monitor the performance of a server in real time. The result? 90% of performance issues are detected immediately and resolved automatically. This is the reason behind their 99.99% uptime guarantee, and it really does deliver on its promises.

In-House Software Fixes and Server Isolation

SiteGround is the first web hosting service to implement a one-of-a-kind isolation system that aids performance by preventing vulnerable accounts from taking an entire server down. This unique technology helps to make their shared hosting service equally as secure as many dedicated hosting options—which come with a much higher price tag.

Typically, many people are hesitant to opt for shared hosting as their web hosting type due to security concerned. However, thanks to this solution SiteGround implements, their users can have peace of mind without having to shell out the extra cash for a dedicated server. By constantly monitoring and detecting threats to the server, keeping software updated, and conducting in-house patches, you can count on SiteGround to be one of the most secure ways to use shared hosting.

User-Friendly Interface

Especially for those who are new to the world of web hosting, it is endlessly helpful to use a platform that is user-friendly and easy to understand. When it comes to SiteGround, the interface is simple and easy to figure out. This makes it a no brainer for everyone from the most nervous novice to the most experience web developer to be able to navigate the website with ease and make any necessary adjustments to their website as they see fit.

In addition, when you do run into trouble, SiteGround’s stellar customer service, tutorials, guides, and resources all come into play to offer you state-of-the-art aid to get your problem solved in no time at all.

Reliable Support

SiteGround is nothing if not reliable. The company prides itself of consistently being in search of new, unique, and innovative ideas to provide their users with unmatched service when it comes to web hosting. This is how SiteGround is able to find a way to provide shared hosting options to their users without the usual drawback of security concerns and compromised performance. This, paired with the daily backups for every single user on any plan, at no additional charge, clearly illustrates the company’s commitment to quality and excellence in everything they do. With help available for any problems, questions or concerns that users may have with their 24/7/365 support, there is little room for question about it: SiteGround truly cares about its clients, and strives for reliability in everything they do.

FAQs

What payment types does SiteGround accept?

Most common debit or credit cards are accepted to pay for your SiteGround plan, and this includes American Express. You can also use your SiteGround wallet to complete payments.

How long does a contract with SiteGround last?

You can select from a 1, 2, or 3 year contract with SiteGround during your initial sign up. From there, when the contract does expire, it will automatically renew.

Is it difficult to get in touch with customer support?

SiteGround has done everything within their power to make getting in touch with their customer support staff both a simple and convenient process. Available around the clock, SiteGround’s customer support uses local phone numbers for many countries, and the operators speak English. To make it easy for users to get in touch with these operators, they have designed a ticketing system for written inquiries for support, and the expected response time at any given moment is provided on the website. Spreading these inquiries across available operators, SiteGround strives to keep its response times down for every issue imaginable, ranging from hosting issues and applications, to modules or plugins for your platform or CMS of choice.